Returns & Exchanges

At Jackery United Kingdom, we want you to be completely satisfied with your fashion purchase. If your new items aren't the perfect fit, you can return or exchange them within 30 days of delivery in their original, unworn condition.

Return Process

• 1.
  Initiate Your Return

  Visit our online returns portal and enter your order number and email address to select the items you wish to send back.

• 2.
  Pack Your Items

  Securely place the items in their original packaging, ensuring all tags and labels remain attached to guarantee a successful refund.

• 3.
  Ship It Back

  Print your prepaid shipping label from the portal, attach it to your parcel, and drop it off at your nearest authorized collection point.

• 4.
  Receive Your Refund

  Once our warehouse team inspects your return, we will process your refund or exchange within 5-7 business days to your original payment method.